About The Book

Putting Heads on Beds
Michael Cockman

This book provides indepth advice on hotel management, including creating a marketing plan, identifying the hotel customer, using promotional material, as well as choosing the right leadership style and managing a team...

Articles and Resources

Newsletter

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Where Do You Want To Be?

 



Staff

What do you expect from your team?

How do you organise decision-making?

How empowered are the individuals?

What is your policy on skills development?

Food

What are you trying to achieve with your food?

Do you have a strict policy on local or organic produce?

Work Ethic

What is your own attitude to working in the business?

How do you help with a good work/life balance?

Atmosphere

How do you want your guests to feel?

What sort of environment do you want to create for customers and staff?

Participation

What incentives do you have in place?

How do you share the profits?

How do staff participate in decision-making?

Colours

In what colours do you visualise your hotel?

Pictures

Are there any pictures that summarise what you ‘see’?

What other hotels have you seen that you would like to emulate?

Markets

What market segments is your hotel trying to satisfy?

Communication

How do you organise communication?

Is communication really two-way?

Value Proposition

What is your pricing policy?

How are you going to construct your value for money proposition?

I am sure that you can combine some of the aspects from the examples above and add your own ingredients, so that you can have an answer to the question, ‘What is your vision for this hotel?’